Terms and conditions

Six months of online coaching, in Spanish, for Spanish speakers who live in Germany, Austria or Switzerland or are preparing to move there. The heart of the service is the live sessions and the interaction with the provider and the group. It includes:

This is a coaching service. It is not psychological treatment, psychotherapy or healthcare, and it does not replace care from a health professional. The provider is a coach and a Psychology graduate: that training shapes how she supports people, but she does not provide clinical services.

It does not include exams, assessments, the correction or marking of exercises, or any certificate or qualification. Tasks between sessions are suggestions for personal practice: they can be discussed in sessions, but they are not submitted to be marked.

Nor does it include legal, tax, employment or immigration advice, or handling any paperwork on the participant's behalf.

It starts with an assessment call, free and with no obligation. If both sides see a good fit, the provider presents the proposal: start date, group session schedule, total price including taxes, and payment method.

The contract is formed when the participant completes payment of the first instalment. Before paying, the payment page shows the total price and the maximum number of instalments.

The service is for adults aged 18 and over.

The price is given in the proposal and shown on the payment page before the purchase is confirmed. It includes applicable taxes.

Payment is made in monthly instalments, up to a maximum of six. Payments are processed through the Hotmart platform, which handles the payment and issues the receipt; Hotmart's own terms of use also apply to the payment process. The provider never sees or stores the participant's card or bank details.

The participant may cancel at any time before the next renewal, from the payment platform or by writing to conraizyalasyvolando@gmail.com. No further instalments are charged after cancellation.

Cancellation takes effect at the end of the month already paid for: until then, access to the sessions, the campus and the community continues. Cancelling does not itself entitle the participant to a refund for months already started, without prejudice to withdrawal, the guarantee in the next section and any other applicable refund rights.

There are no further charges after the sixth instalment. Coaching ends when the period covered by that final instalment expires and does not renew.

The participant may withdraw from the contract within 14 calendar days of purchase, without giving any reason, and receive a full refund of everything paid. This right applies to all participants, wherever they live.

In addition, the first payment has a 15-day refund guarantee from the payment date, configured in Hotmart. This additional guarantee is requested through Hotmart, applies only to the first payment and does not restart with subsequent monthly instalments. It does not limit the right of withdrawal or any other rights the participant may have.

To exercise it, simply state it clearly before the period ends: by email to conraizyalasyvolando@gmail.com or by requesting a refund from the payment platform. The model form at the end of these terms may be used, but it is not required.

The refund is made using the same payment method, at no cost to the participant, within 14 days of receiving the notice. On withdrawal, access to the campus, the community and the materials ends.

Access to the campus, the recordings and the community lasts while the coaching is active: from the start until the end of the last month paid for.

If renewal is cancelled, access continues until the end of the period already paid for. If the participant withdraws from the contract or the payment entitling them to access is refunded, access ends. If an instalment is unpaid, access is suspended and restored as soon as the payment is brought up to date.

Workbooks and slides the participant has downloaded may be kept for personal use, including after the coaching ends.

Only the presentation part of the group sessions is recorded. The group conversation and the one-to-one sessions are never recorded.

The day and time of the group sessions are set at the start of each intake, in European time, and given in the proposal. If the participant cannot attend a session, the recording of the presentation part is available; the live session is not repeated.

One-to-one sessions are arranged with the provider. To reschedule, at least 24 hours' notice is needed; without it, that month's session is treated as held.

If the provider has to cancel a session, she will reschedule it. If for a serious reason she could not continue providing the service, she will refund the portion of the amount paid that corresponds to the part not provided.

The provider undertakes to keep confidential everything the participant shares in the course of the coaching. She may only set this aside where required by law or where there is a serious risk to the life or safety of the participant or others.

If during the coaching the provider sees a need for clinical care, she will say so clearly and point the participant towards an appropriate service.

WhatsApp and the other contact channels are not an immediate-response service. In a health emergency or crisis, contact the emergency services in your country of residence: 112 works in Germany, Austria and Switzerland.

The coaching provides sessions, tools and follow-up, but does not guarantee specific results such as finding a job, reaching a language level or meeting particular deadlines. Results depend on many factors, including each participant's commitment.

Personal data is processed in accordance with the Privacy policy of this site.

These terms are governed by the laws of the Principality of Andorra, without prejudice to the mandatory consumer-protection rules of the participant's country of habitual residence, which apply in all cases.

Any complaint may be sent to conraizyalasyvolando@gmail.com, and the provider will reply within 30 days at most. For any dispute, the parties submit to the courts of the Principality of Andorra, unless a mandatory consumer-protection rule gives jurisdiction to the courts of the participant's place of residence.

The terms in force at the time of purchase apply. Later changes do not affect coaching already purchased unless the participant agrees to them.

Complete and return this form only if you wish to withdraw from the contract.

To: Miryam Cámara Ruiz (Con Raíz y Alas), Avinguda Santa Coloma 67, 1r 2a, AD500 Andorra la Vella, Principality of Andorra. Email: conraizyalasyvolando@gmail.com.

I hereby give notice that I withdraw from my contract for the Con Raíz y Alas coaching service.